Privacy Policy

1. Information We Collect

We collect personal information only as necessary to provide our services and communicate with you. This may include:

• Contact information: your name, email address, phone number, and service address, provided when you submit a quote request or contact us.
• Service information: details about your property and cleaning requirements that you share with us during booking or consultation.
• Communications: records of your correspondence with us, including emails and messages.
• Website usage data: anonymised data collected through analytics tools (such as Google Analytics) including pages visited, time on site, and general location. This data does not identify you personally.

We do not collect payment card numbers directly. Any payment processing is handled through secure third-party processors.

2. How We Use Your Information

Your personal information is used solely for the following purposes:

• Responding to your enquiries and providing quotes.
• Scheduling, confirming, and delivering cleaning services.
• Sending invoices and processing payments.
• Communicating service updates, changes, or follow-ups.
• Sending periodic email communications (such as newsletters or seasonal updates) where you have provided consent in accordance with CASL.
• Improving our services and website experience through aggregated, anonymised analytics.
• Complying with legal obligations.

We will not use your personal information for any purpose other than those listed above without first obtaining your consent, unless required by law.

3. Legal Basis & Consent

Under PIPEDA, we collect, use, and disclose personal information with your knowledge and consent. By submitting a contact or quote request form on our website, you consent to us collecting and using your information to respond to your request and deliver services.

For email marketing communications, we obtain express or implied consent as required by Canada’s Anti-Spam Legislation (CASL). You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: trusted third-party tools we use to operate our business, such as our contact form processor (Formspree) and website analytics (Google Analytics). These providers are bound by their own privacy policies and process data only as necessary to provide their services.
• Legal requirements: if required by law, court order, or government authority.
• Business transfers: in the unlikely event of a sale or transfer of our business, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect anonymised usage statistics. We use Google Analytics to understand how visitors interact with our site. Google Analytics data is aggregated and does not personally identify you.

You may disable cookies through your browser settings at any time. Doing so will not affect your ability to contact us or request a quote.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client records related to completed services are typically retained for a minimum of seven (7) years for accounting and legal purposes, in accordance with Canadian tax and business record requirements.

Marketing consent records are retained for as long as required under CASL. Upon request, personal information no longer required for legal or business purposes will be securely deleted or anonymised.

7. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted through contact forms.

While we take appropriate precautions, no method of transmission over the internet is 100% secure. We encourage you to use care when sharing personal information online.

8. Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act, you have the right to:

• Know what personal information we hold about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection or use of your personal information (subject to legal or contractual restrictions).
• Make a complaint to the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to all requests within 30 days, as required by law.

9. Third-Party Links

Our website may contain links to third-party websites, including credential bodies such as ISSA, GBAC, and the Better Business Bureau. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact & Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: info@wilsonfarrcleaningsolutions.com
• Phone: (902) 993-0049
• Location: Annapolis Valley, Nova Scotia, Canada

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

11. Governing Law

This Privacy Policy is governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada, including PIPEDA.

12. Amendments

We reserve the right to update this Privacy Policy at any time. Any changes will be posted to this page with an updated effective date. Continued use of our website or services following any changes constitutes your acceptance of the revised Policy.